Privacy Policy

At dawnsparkhaven, we collect information that helps us provide better retirement planning services. This includes personal details you provide directly, information gathered automatically through our platform, and data from third-party sources when necessary.

We also receive information from financial institutions and data providers when you connect external accounts to our platform. This helps us provide comprehensive retirement planning analysis while maintaining strict security standards.

Your information enables us to deliver personalized retirement planning services, improve our platform, and maintain secure operations. We use data responsibly and only for legitimate business purposes.

Our algorithms analyze your financial information to generate retirement projections and investment suggestions. This analysis happens within secure systems designed specifically for financial planning. We also use aggregated, non-personal data to understand how users interact with our platform and identify areas for improvement.

Communication with you includes essential service updates, educational resources about retirement planning, and optional marketing materials (which you can opt out of at any time). We believe informed users make better financial decisions, so we prioritize educational content over promotional messages.

We maintain strict controls over information sharing. Your personal data is shared only when necessary for service delivery, legal compliance, or with your explicit consent.

Our service providers include cloud hosting companies, payment processors, and security firms. These partnerships are essential for platform operations, but we carefully vet each provider and limit data access to what's necessary for their specific services.

In the event of a business merger or acquisition, user information may be transferred to the new entity. We would notify users in advance and ensure the new organization maintains equivalent privacy protections.

We may also share anonymized, aggregated data for research purposes or to demonstrate platform effectiveness. This data cannot be traced back to individual users and helps advance retirement planning knowledge in the financial industry.

Protecting your financial information is our top priority. We implement multiple layers of security using industry-standard encryption, secure servers, and regular security audits.

Our security infrastructure includes redundant systems and regular backups to ensure data availability while maintaining protection. We monitor our systems 24/7 for suspicious activity and have incident response procedures in place.

Despite our strong security measures, no system is completely immune to threats. We continuously update our security practices and will notify users promptly if any security incident affects their personal information.

You can enhance your account security by using strong passwords, enabling two-factor authentication, and logging out of shared devices. We provide security tips and best practices to help you protect your account.

You have significant control over your personal information. We provide tools and processes to help you access, update, or delete your data according to your preferences and applicable laws.

To access your information, log into your account dashboard where you can view and update most personal details. For comprehensive data exports or deletion requests, contact our support team with your request details.

When you request data deletion, we remove your information from active systems within 30 days. Some information may be retained for legal compliance or security purposes, but it's no longer used for service delivery.

You can opt out of marketing emails using the unsubscribe link in any message or through your account preferences. Essential service communications (like security alerts) cannot be disabled but are sent only when necessary.

We retain your information only as long as necessary to provide services, comply with legal requirements, and protect our users. Our retention policies balance service quality with privacy protection.

For international data transfers, we ensure appropriate safeguards are in place when your information crosses borders. This includes using standard contractual clauses and working with providers who meet international data protection standards.

Our primary data processing occurs within South Africa, but some service providers may process data in other jurisdictions. We maintain the same privacy protections regardless of where data is processed.

When you close your account, we begin the deletion process immediately. However, some information may be retained for legal compliance, fraud prevention, or dispute resolution purposes.

We use cookies and similar technologies to enhance your experience, remember your preferences, and understand how you use our platform. You have control over these technologies through your browser settings.

Our analytics help us understand which features are most valuable to users and identify areas for improvement. This data is aggregated and cannot be traced to individual users.

Third-party cookies may be set by integrated services like payment processors or customer support tools. These cookies are governed by the respective third parties' privacy policies.

We also use web beacons and pixel tags in emails to understand engagement with our communications. This helps us send more relevant content and improve our educational resources.

Our retirement planning services are designed for adults. We do not knowingly collect personal information from children under 18 years old, and we have additional protections for sensitive financial information.

Our platform includes age verification measures during registration to ensure users meet minimum age requirements. Parents who believe their child has provided information to us should contact our privacy team immediately.

We recognize that financial information requires special protection and handle it with enhanced security measures. This includes additional encryption, access controls, and monitoring for unauthorized access attempts.

Users with disabilities can contact our support team for assistance with privacy settings or account management. We're committed to making our privacy tools accessible to all users.

For users in jurisdictions with specific privacy laws, we provide additional protections and rights as required by local regulations. Our privacy practices meet or exceed requirements in all markets where we operate.

We review and update this privacy policy regularly to reflect changes in our practices, legal requirements, and user feedback. We believe in transparency and will notify you of any significant changes.

Major changes to how we collect, use, or share your information will be communicated at least 30 days before implementation. This gives you time to review changes and make informed decisions about your account.

We maintain previous versions of our privacy policy for reference and comparison. You can request copies of previous versions by contacting our privacy team.

Your trust is essential to our success, and we're committed to maintaining transparent communication about how your information is handled. If you have questions about any updates, our privacy team is available to provide clarification.